PRELIMINARY ANALYSIS QUESTIONS
1. What is causing the frustrations Georgina and her students are facing?
Georgian seems to think that all of her instructions are clear and that the students aren’t “getting” it. However, after reading the emails from her students there seems to be a lot of miscommunication and unclear instructions for the assignments and due dates.
2. Develop a flowchart of Georgina's site as it currently exists. Develop another flowchart with your recommendations of how to solve the current problems.


3. What other improvements would you recommend for the existing pages in order to decrease student frustration?
There needs to be a course syllabus page or link to it on each page that has all of the assignments for the week and an exact due date for each assignment.
4. As design experts, how would you work with Georgina to fix these problems?
I would have a consultation with her to find out what her expectations are for the students and to have her give me detailed information for assignments and due dates to include on the class website. Simply showing her the flow charts above might help her to see the gaps in communication between her, the website, and the students.
5. What options are available for salvaging this course at this point? Which course of action do you recommend?
She will have to spend a lot of time for this but I think it needs to be done; I would have her make a list of the remaining assignments with specific instructions. If there are discussion posts then she needs to make sure that is included in the assignment list. She will need to touch base with each student to make sure that there are no misunderstandings and that they are all aware of what is expected. If they ask questions her replies should be straight forward no answering questions with questions.
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